James is a consummate professional and a great person in general. He’s been an advocate for our issues and works so hard to resolve them and make sure we get the best experience and service overall.
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Anthony was fantastic diagnosing the repair and quickly resolving the issue.
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Best experience ever. Prompt. Genuinely caring and helpful. James takes pride in his company and his work. We are up and running and happy he helped us.
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Most professional and on time comp at I’ve ever dealt with. From intake to service. So glad they could help me immediately.
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Tony was thorough and a such a professional . He explained everything so that I understood it .
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This company went above and beyond to diagnose my a/c issue. They came out for a simple thermostat install and it ended up being a lot more complex. James explained everything that was wrong and what needed to be done. I will definitely use this company from now on. John also came out multiple times to help figure out what was wrong.
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I was dispatched to a home service call for a customer who was experiencing issues with their air conditioner. Upon arrival, I noticed that the system was cooling but there were multiple error codes indicating that the system was low on refrigerant. I performed a thorough inspection of the system and found that the float switch in the air handler was clogged with debris. I cleared the debris and re-installed the switch, but the issue persisted. I then inspected the air handler and found that the drain line was clogged with algae and debris. I used a drain cleaning tool to clear the line, but it was still not draining properly. I decided to remove the drain pan and clean the drain line thoroughly. After cleaning the line, the system was able to drain properly, and the error codes were cleared. The customer was very grateful for the service and paid the $1 service fee.
Customer called us out because the compressor is not coming online. Upon investigation, Troy found that the contact which had some organic material wedged between it and the contact, not allowing it to pass the electricity through. After removing the debris, the contact which works better. Quoted the customer on a new contactor, just in case it happens again and also a pound of Freon as the settings seemed a bit low, but only slightly. Also system is undersized by about a half a ton and system will never keep up with what they’re actually demanding it for.
bad ecm blower motor needs replacement job on pause
Customer called us out because we were following up on a visit from Ricky. Troy followed up and upon investigation found that the blower motor was indeed faulty. The system was very old installed in 2004. I told the customer that at the age of the system repairing the motor might help for a bit, but I can’t guarantee a good outcome because of the age of the system, customer agreed and asked for pricing on a new unit told the customer that the Dura star heat pump has two stages and is great with the humidification. Customer agreed to have the work done next week at some point customer will be financing this project through synchrony most likely we will have to follow up on him on Monday morning.
Upon arrival found unit out due to locked rotor error code Found that capacitor and hard start kit failed Will need to replaced hard start kit due to capacitor replaced on original appointment
- Replacement of the failed compressor
Today we visited to determine why the ac unit was not working. We learned the system has a failed compressor. We will be returning to replace the faulty components.
Today we visited Mr. and Mrs. Cabale to evaluate the ac unit. Another company came out to perform maintenance and caused a stir over the bacteria in the air handler. James informed our clients the bacteria is always sanitized and wiped away with the yearly maintenance and not to be concerned about it as long as they keep up with the service. James cleaned the air handler and sanitized the insulation panels. The unit is running well and we will be back out next year to perform the yearly service because Mr. and Mrs. Cabale enrolled in our maintenance program.
unit was very high static pressure after adjusting blower motor for static pressure came down from 1 to .8. subcool and stage one was at two added 3 pounds of Freon to bring it up 7sc. Recommend that work replacement or modification
Provided estimates
Thermostats in some areas are off by 7 degrees due to the thermostats not having the ability to adjust to room temperatures or coincide with the correct temperatures of the room. These thermostats are not going to correct the issue at large but rather provide the ability to reflect correct temperatures of the room and for thermostats to work better.
Today we visited for two purposes. First, it was time for yearly maintenance and second there is an ongoing issue of the unit not keeping up on hot days. We learned the system is performing perfectly according to manufacturer specifications. Refrigerant charge is perfect, the temperature difference is perfect, the ductwork and static pressures are perfect. James completed a heat load and learned the unit is undersized. The existing system is a 3-ton unit and the heat load determined a 3.5 - ton is needed.
This appointment was a phone call to reconnect with Mr. Geller and get back to work on the consistent cooling issue. James will be visiting the home to perform the yearly maintenance and filter change as well as revisit the performance problems.
Found dead fuse Replaced fuse then found unit empty Pressure tested unit and it held Recharged unit
